At SHOPNOVVA, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make the return and refund process simple, fair, and transparent.

1. Return Eligibility

1.1 Return Request Window

  • All return requests must be submitted within 30 days of delivery.
  • Requests made after 30 days will unfortunately not be accepted.

1.2 Item Condition Requirements

To qualify for a return, items must be:

  • Unused, unwashed, and in original condition
  • Returned in original packaging with all tags, manuals, and accessories included
  • Free from any signs of wear, damage, alteration, or misuse

We reserve the right to reject returns that do not meet these conditions.

1.3 Non-Returnable Items

For safety and hygiene reasons, certain items are not eligible for return:

  • Personal care or hygiene-related products
  • Final sale or clearance items
  • Customized or personalized products

1.4 Return Shipping

  • We offer free return shipping for eligible items.
  • Once your return request is approved, you will receive a prepaid return shipping label via email.
  • Please ensure the item is securely packaged to prevent damage during transit.

2. Refund Process

  • Once we receive and inspect your returned item, your refund will be processed.
  • Refunds are issued to the original payment method used at checkout.
  • Please allow 5–7 business days for the refund to be completed after approval.

You will receive a confirmation email once your refund has been successfully processed.

3. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider (processing times may vary)
  3. Reach out to your payment provider (e.g., PayPal or Stripe)

4. Damaged or Defective Items

If you’ve completed these steps and still have not received your refund, please contact us at:
support@shopnovva.store

If your item arrives damaged, defective, or incorrect:

  • Notify us within 24 hours of delivery
  • Provide your order number and clear photos or videos of the issue

We will promptly review your case and offer a:

  • Replacement
  • Full refund
  • Exchange

at no additional cost to you.

5. Exchanges

We offer exchanges for items of equal value.

If you wish to exchange a product:

  • Contact our support team
  • We will guide you through the exchange process step-by-step

6. Cancellations

  • Orders can only be canceled before they are processed or shipped.
  • Once an order has been shipped, it cannot be canceled but may be eligible for return.

7. Contact Information

If you have any questions or need assistance with a return or refund, please contact us:

Business Name: SHOPNOVVA LLC

Phone: +1 (925) 778-2229
Email: support@shopnovva.store

Address:
1741 Contra Costa Blvd
Pleasant Hill, CA 94523
United States

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)